Shipping policy
SHIPPING
Every Neutro Archive order is carefully checked, packed and prepared before leaving our studio.
We ship worldwide.
ORDER PROCESSING
Orders are generally processed within 1–2 business days from the date of purchase.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
SHIPPING COSTS
Shipping costs are calculated at checkout according to your destination and the shipping service available for your order.
Available shipping options and estimated delivery times will be displayed before completing your purchase.
DELIVERY TIMES
Delivery times depend on the destination and the shipping service selected, usually Italy 24/48h, Europe 3 days, worldwide 5 days.
Please note that estimated delivery times are provided by the shipping carrier and are not guaranteed.
Once an order has been handed over to the carrier, delays caused by the carrier, customs procedures, or other circumstances outside our control may occur.
INTERNATIONAL SHIPPING
We ship internationally.
For orders shipped outside the European Union, customs duties, import taxes or other local charges may apply depending on the destination country.
Neutro Archive is not responsible for customs delays or charges imposed by the destination country.
TRACKING
Once your order has been dispatched, you will receive tracking information by email.
Please allow some time for the tracking information to become active after the parcel has been collected by the carrier.
LOST OR DAMAGED ORDERS
If your parcel appears to be lost or arrives damaged, please contact us as soon as possible at:
For damaged parcels, please provide your order number and photographs of the packaging and the item so we can assist you with the shipping carrier.
For any other questions regarding shipping, contact: