Refund policy

All sales are final unless a return request is made within 14 days of delivery. To help you make the best purchase decision, we provide detailed measurements for each product.

Most of our vintage garments are 20+ years old and may feature natural signs of wear, such as slight discoloration, paint, distressing, or minor marks, these add to their unique vintage character.

If you receive an item that is damaged or incorrect due to our mistake, please contact us at neutroarchive@gmail.com within 7 days of delivery, and we’ll work to resolve the issue.