Refund policy
RETURNS & REFUNDS
VINTAGE CONDITION
Natural fading, distressing, patina, minor marks, repairs, fabric irregularities and signs of previous wear are often part of the character of a vintage piece.
These details are not considered defects when they are appropriately described or visible in the product photography.
Every item is individually assessed and photographed by Neutro Archive, and any significant condition issues are disclosed in the product description whenever possible.
Please check measurements carefully before purchasing. Vintage sizing can differ considerably from modern sizing, and the size shown on a vintage label should not be considered equivalent to contemporary sizing.
RIGHT OF WITHDRAWAL
For consumers within the European Union, the statutory 14-day right of withdrawal applies in accordance with applicable consumer protection legislation, subject to any legal exceptions.
The withdrawal period begins on the day you, or a third party designated by you, receives the order.
To exercise your right of withdrawal, contact us within the applicable period at neutroarchive@gmail.com, clearly stating your order number and your intention to return the item.
We will then provide you with the necessary return instructions.
RETURN CONDITIONS
Returned items must be sent back in the condition in which they were received.
Items should not have been worn, washed, altered or damaged after delivery.
Where applicable, original tags, accessories or accompanying materials should also be returned.
Because our pieces are vintage and often one-of-a-kind, any new damage, alteration, staining, odour or other change occurring after delivery may affect the refund where permitted by applicable law.
RETURN SHIPPING
Unless otherwise required by applicable law, the cost of returning an item is the responsibility of the customer.
We strongly recommend using a tracked shipping service and keeping proof of postage until the return has been received and processed.
Neutro Archive cannot be responsible for returns lost in transit when the customer has not used a trackable service.
REFUNDS
Once your return has been received and inspected, we will process the refund in accordance with applicable law.
Refunds are made to the original payment method.
Where the right of withdrawal applies, the refund will include the applicable amount of the original standard delivery costs, in accordance with the law. Additional costs resulting from choosing a more expensive shipping option may not be refundable.
ONE-OF-A-KIND PIECES
Once an item has been purchased, there may be no identical replacement available.
For this reason, we encourage you to ask any questions you may have about fit, measurements, condition or authenticity before completing your purchase.
For any questions regarding returns or refunds, please contact:
Please include your order number in the subject line of your email.